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The primary goal of Faurecia is to fully
satisfy its customers. To this end, our quality and reliability requirements
are becoming more severe, both for products manufactured internally and
for supplies purchased outside.
To satisfy this requirement, we implement, with our
suppliers, the "Quality Assurance" procedure, a preventive approach certifying
that the delivered product complies with specifications and customer satisfaction
requirements.
This attitude imposes close collaboration between
Faurecia and its suppliers as far upstream as possible so as to obtain
world class performance levels at start of production and reliability
in service. Our ultimate target is to have zero incidents. Zero disruptions
provide products with zero defective, flawless delivery performance and
on time responsiveness to issues.
The strict application of this procedure, jointly
controlled with all Faurecia’s functions, is undoubtedly a guarantee of
success in a more and more competitive automobile market. Together, we
will make the quality of our products irrefutable.
| Quality system
requirement |
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The supplier manufacturing location
is required to be registered under a recognized automotive industry
standard. From January 2004, only ISO TS 16949 will be accepted. Certificates
of registration are to be available for review upon request. All suppliers
should utilise AIAG (Automotive Industry Action Group)
procedures for APQP, PPAP, MSA, FMEA and SPC.
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| Performance requirements |
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- The supplier must achieve Production Part
Approval on time, complete and accurate.
- The supplier (including sub-contractors)
must not make any changes in part design, material, manufacturing
process, manufacturing location, logistic flow, sub-contractor
without prior Faurecia approval.
- The supplier must monitor his process and
product quality performance and demonstrate continuous improvement.
He must have effective tracking methods which drive continuous
improvement.
- The supplier has the full responsibility
for his parts including financial aspects for all non-conforming
materials/products and their effects.
- Faurecia must receive the initial response
to supplier concern report/problem in reception within 24 hours
and the final response within 10 days from time of issue or as
defined by the using plant. Furthermore, once notified of a problem,
the supplier is expected to enter and remain in self-containment
until corrective action has been implemented and verified as effective.
- The supplier must ensure 100% on time delivery
as per Faurecia schedule requirements. The supplier must inform
Faurecia about unclear or contradictory requirements
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Suppliers involvement prior
to sourcing
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- Some suppliers will be involved prior to
sourcing and must participate / submit:
- team feasibility commitment form issued
by Faurecia
- technical and “open costing book” review
- supplier assessments questionnaire issued
by Faurecia
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Supplier performance measurement
and monitoring
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- Supplier performance in new program will
be evaluated : delivery of PPAP on time, respect of program milestone
and quality scorecard through FMEA risk reduction.
- Supplier performance in production is constantly
followed : ppm level and demerits, cost reduction, delivery .
All the key indicators are monthly communicated to define targets
and improvement actions plans.
- Supplier performance in new programs and
in current production will determinate the choice of the future
supplier.
- Faurecia representatives must be guaranteed
free access to all suppliers' facilities during working hours.
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Part requirements
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- The supplier must receive Production Part
Approval from Faurecia prior to initial production shipment. This
applies to the entire supply chain.
- The supplier must follow the requirements
and participate in the Advanced Product Quality Planning (APQP)
on all new/modified parts, including the team feasibility review
- The supplier must participate in pre-production
meetings for all new/modified parts (when requested).
- The supplier must provide evidence of compliance
to the governing requirements for "restricted, toxic and hazardous
substances ".
- The supplier must submit a new Production
Part Approval file for all new parts and major changes, as directed
by Faurecia.
- The supplier must monitor and control all
product features, key characteristics (safety and regulation :
0 defect guaranteed - functional : <15 ppm ) traceability on
an on-going basis and have a Continuous Improvement Plan.
- Process must be in statistical control and
capability indices must be calculated initially from Run At Rate
and then on an on going basis (Cpm for unilateral tolerances and
Cpk for bilateral tolerances: capability is Cpm>1,67 and Cpk>2)
- Measurement systems must be capable:
- discrimination < 10% of tolerance
range
- repeatability < 10 % of total
- repeatability + reproducibility <
30% of total
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Packaging and labelling
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- Packaging must conform to local Faurecia
receiving plant guidelines and must use any special packaging
that has been identified. This requirement assures that product
will arrive at point of use undamaged
- All material must be properly identified
with appropriate label information to assure no misidentification
will occur
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our quality requirements (
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