Total Customer Satisfaction
Faurecia’s global approach to Total Customer Satisfaction covers the whole value chain from innovation and program development through to industrial excellence and aftersales.
Our approach goes beyond the traditional performance measures of quality and delivery and encompasses measures of perception on all dimensions of our relationship. Faurecia systematically implements action plans to improve customer satisfaction and develop sustained customer loyalty. Operational excellence is a core component of Faurecia's industrial activity and customer relationships. The Faurecia Excellence System responds to the globalized automotive market's need for quality and consistency throughout the world, continuously improving standards across the Group's industrial sites.
As a confirmed strategic partner of its major customers, Faurecia received 48 customer recognition awards in 2019 for global performance, manufacturing excellence, cost savings and innovation. In particular, and for the second consecutive year, the Group was honored with a supplier award at the 2019 Groupe Renault Supplier event for its operational performance. Our Total Customer Satisfaction program is a key factor in commercial differentiation, all the more critical during this challenging period for our industry.