Total Customer Satisfaction
Faurecia has built a company culture centered on our customers and focused on continually improving how we serve them, with the goal of being their preferred supplier and partner. Faurecia’s focus on Total Customer Satisfaction (TCS) is a key driver of the Group’s transformation. Faurecia has received over 3,260 customer responses via the Five-Star customer experience app used by over 1,500 unique users and recorded an average of 4.6 stars for 2022. The confidence of Faurecia’s customers in our strategy is expressed both through its record order intake over the past few years and the numerous awards that customers give to the Group for global performance, manufacturing excellence, cost savings and innovation..